Home and business
Network remediation and provider equipment replacement
For networks that already exist and already misbehave. We find the actual cause of the dropouts, the buffering, the weak signal at the far end of the house and the video calls that freeze, then fix it, which sometimes means new equipment and sometimes means correcting a configuration or a channel choice on the equipment you already own.
What is included
- Diagnosis of the real fault, separating a coverage problem from a configuration problem from an internet service problem
- Channel and power correction, since most homes are broadcasting on the same crowded channels as their neighbors
- Replacement of provider supplied routers where they are the bottleneck
- Cleanup of the accumulated layers of extenders, powerline adapters, and old routers
What moves the price
- Whether the fix is configuration, placement, equipment, or all three
- How much old equipment has to be untangled first
The number comes from the survey, once somebody has measured the building. We do not publish one here because it would be wrong for most houses.
Questions people actually ask
My internet is fast when I test it but video calls still drop. Why?
A speed test measures one device pulling hard for ten seconds, usually while standing near the router. A dropped video call is usually a coverage or interference problem at the far end of the house, or a device roaming badly between two access points. Those do not show up in a speed test, which is why the speed test keeps telling you everything is fine.
Will a wifi booster or extender fix it?
Usually not, and it is worth knowing why before you spend the money. A booster, an extender and a repeater are the same product under three names. Each one receives a signal that is already weak and rebroadcasts it on the same radio, so the room it is meant to help gets roughly half the throughput, and your phone now has two things to choose between and frequently chooses wrong. They work in one narrow case, which is a single room just past the edge of good coverage with a clear path back to the router. For a dead spot behind a block wall, upstairs at the far end, or out on the lanai, the honest answer is an access point closer to the problem. We would rather tell you that before you buy than after.
Do I need faster internet service?
Usually not. Most homes we see are paying for far more bandwidth than they use and have a wireless problem instead. We would rather cut your monthly bill than sell you equipment.
Start with the free consult
Up to thirty minutes, by phone or video, and it costs nothing. We go through what equipment you have now, what the house is doing, and which of the services here actually fits. Often the answer is that you do not need me yet.