Home and business
Monitoring and support plan
An optional monthly plan: $49 for a home, $99 for a business, response by the next business day. The network equipment reports in, so a failed access point or a dropped internet connection is usually noticed before you notice it. Most houses do not need this and the page says who does.
Packages and prices
What each one costs, and exactly where it stops.
$49/mo
Most useful when the house is empty for weeks at a time
- Access points, switch and internet connection watched
- Response by the next business day
- Firmware updates applied on a schedule, tested first
- One coverage review a year as the device count grows
$99/mo
Where an hour of downtime has a number attached to it
- Everything in the home plan, across more equipment
- Response by the next business day
- Firmware updates applied on a schedule, tested first
- One coverage review a year, and after any fit out
Time past your package's limit is $125 an hour, agreed before we carry on rather than after. If it looks like more than that from the start, one of the other packages is the better fit and we will say so on the consult.
What is included
- Remote monitoring of the access points, switch, and internet connection
- Scheduled firmware updates, tested rather than applied the day they land
- Response by the next business day when something breaks
- An annual review of coverage as the house and the device count change
What moves the price
- Home or business
- How much equipment is under management
- Whether anything in the building depends on the network being up
Anything beyond the package you booked is quoted before it is done, never afterward.
Most of what goes wrong on a home network announces itself: the television buffers, a call drops, somebody complains. The faults worth paying to catch are the ones nobody is standing there to notice.
Questions people actually ask
Do I need this?
Probably not, and it is worth saying that first. A network that was designed and measured properly will run for a couple of years without anybody touching it, and if you are in the house every day you will notice a problem about as fast as any monitoring would tell you. Four situations genuinely change that answer: the house is empty for weeks at a time, something in it matters if the network is down, the person who would notice does not live there, or it is a business.
What does it actually do when the house is empty?
This is the one that earns its money. A gateway that drops in March is found in March rather than in October when you get back, and the pool controller, the irrigation, the thermostat and the cameras all depend on it. You get told, and the fix starts without anybody driving over to discover it.
My parent is the customer and I am the one who gets the phone call.
Then you are who this is for. The plan means the call goes to me rather than to you, and the answer does not depend on somebody describing over the phone what lights are blinking.
What are you actually able to see?
Device health, signal levels, client counts, and whether the internet connection is up. I monitor the network equipment, not your browsing, and nothing is stored about what you do on the network.
What does response by the next business day mean?
That I will have replied and told you what is happening by the end of the next business day, not that every fault is fixed by then. Some need a part or a visit. If the plan ever needs to promise faster than that, it will say so here rather than in a conversation.
Can I cancel it?
Yes, any month, and the network keeps working without it. Nothing is locked to the plan, the equipment stays yours and you hold the credentials. A plan that leaves you worse off when you stop paying is not a service, it is a hostage arrangement.
Start with the free consult
Up to thirty minutes, by phone or video, and it costs nothing. We go through what equipment you have now, what the house is doing, and which of the services here actually fits. Often the answer is that you do not need me yet.